Exchange Policy

At LahoreFurnitures.com, customer satisfaction is our priority. We understand that sometimes you may need to exchange a product, and we strive to make the process as seamless as possible. This policy outlines the terms and conditions for exchanging products purchased from us. Please read it carefully before proceeding with an exchange.

1. Conditions for Exchange

To be eligible for an exchange, the following conditions must be met:

  • The product must be unused, in its original condition, and free from any damage.
  • The product must be returned in its original packaging, including all accessories, manuals, and tags.
  • The exchange request must be made within 7 days of receiving the product.
  • Proof of purchase (receipt or order number) must be provided at the time of exchange.

2. Non-Exchangeable Items

Certain items are not eligible for exchange. These include:

  • Custom or personalized products
  • Items marked as “Final Sale” or “Non-Returnable”
  • Products that have been used, damaged, or altered after delivery
  • Clearance or discounted items
  • Mattresses and bedding products once opened

3. Exchange Process

To initiate an exchange, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@lahorefurnitures.pk or call our helpline within 7 days of receiving the product. Please provide your order number, details of the item you wish to exchange, and the reason for the exchange.
  2. Confirmation: Once your request is received, our team will review the exchange eligibility. If approved, you will receive instructions on how to proceed.
  3. Return the Item: Ship the product back to us in its original packaging. You are responsible for any shipping costs associated with returning the item for exchange.
  4. Exchange Processed: Once we receive and inspect the product, we will notify you of the approval or rejection of your exchange. If approved, we will process the exchange and ship the replacement item.

4. Exchange Shipping Costs

  • The customer is responsible for all shipping costs related to returning an item for exchange.
  • If the exchanged item is due to a defect or error on our part, we will cover the return shipping costs and the cost to ship the new product to you.
  • If you are exchanging for a different size, color, or style, you are responsible for the shipping costs.

5. Exchange Approval

We reserve the right to deny any exchange request that does not meet the conditions outlined in this policy. If your exchange request is denied, the product will be returned to you at your expense.

6. Product Availability

Exchanges are subject to product availability. If the item you wish to exchange is no longer in stock, you may choose one of the following options:

  • Select a similar product of equal value
  • Receive store credit for the original purchase price, which can be used for future purchases

7. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [info@lahorefurnitures.com] or call our helpline. We will guide you through the exchange process for such cases, and the return shipping costs will be covered by us.

8. Store Credit

In cases where an exact replacement is not possible, we may issue store credit for the value of the original purchase. Store credit can be used for future purchases on LahoreFurnitures.com and does not have an expiration date.

9. Contact Us

For any questions regarding our Exchange Policy or to initiate an exchange, please contact our customer support team:

  • Email: info@lahorefurnitures.pk
  • Phone: +92-321-7860953
  • Business Hours: Monday to Saturday, 9 AM - 6 PM

Thank you for shopping with LahoreFurnitures.com. We value your trust and strive to offer you a satisfying shopping experience!