Customer Support

At Lahore Furniture, we value every customer and are dedicated to providing an exceptional shopping experience. Our goal is to offer prompt and efficient assistance to ensure that your experience with us is hassle-free from browsing to delivery. Below is our Customer Support Policy to help you understand how we can assist you throughout your journey with us.


1. Our Commitment to Customer Support

We are committed to offering the highest level of customer support and service. Whether you need help with product selection, tracking your order, addressing concerns about delivery, or resolving issues, we are here to help.


2. Customer Support Channels

You can contact our customer support team through the following channels:

  • Email Support:
    You can reach us at [Your Email Address]. We aim to respond to all email inquiries within 24-48 hours during business days.

  • Phone Support:
    For immediate assistance, you can call our customer support team at +92-321-7860953. Our team is available during business hours 9am to 6pm.

  • Live Chat Support:
    For quick queries, you can chat with a customer service representative directly on our website. Our live chat is available during business hours.

  • Social Media:
    Feel free to reach out via our social media channels Facebook, Instagram, etc. for inquiries. Our team responds promptly through these platforms.

3. Business Hours

Our customer support team is available during the following business hours:

  • Monday to Saturday: 9am to 6pm
  • Sunday: Closed

For any urgent matters outside business hours, please send an email, and we will get back to you as soon as possible on the next business day.


4. Product Inquiries

  • Product Information: If you have any questions about the products available on our website, including materials, sizes, or customization options, our customer support team will be happy to provide detailed information to help you make an informed decision.
  • Availability: If you are interested in a product that is currently out of stock, we can provide information on restocking dates or offer similar alternatives based on your preferences.


5. Order Support

  • Order Tracking: Once your order is placed, we will provide you with a tracking number via email. You can use this to monitor your order’s status. If you need help tracking your order, our customer support team can assist you.
  • Order Changes & Cancellations: Orders can be modified or canceled within 24 hours of placing them. After this period, cancellations or changes are not possible due to the processing of the order.
  • Delivery Issues: If you encounter any issues with the delivery (delayed or incorrect items), our customer service team will investigate the issue and provide assistance, including arranging for a replacement or return if necessary.


    6. Complaints and Dispute Resolution

    If you have any complaints or are dissatisfied with our service, we are committed to resolving the issue to your satisfaction. Please contact us through the methods above, and our team will address your concern as quickly as possible.

    • Escalation Process: If your issue is not resolved at the first level of support, it will be escalated to a supervisor or manager for further review and resolution.


    7. Privacy and Confidentiality

    We respect your privacy and are committed to maintaining the confidentiality of your personal information. Any details you share with us, including order history and contact information, will be used solely for customer service purposes. For more information, please review our Privacy Policy.


    8. Feedback and Suggestions

    We are always looking to improve our products and services. If you have any feedback or suggestions, we encourage you to share them with us. Your input is valuable and helps us enhance your experience with Lahore Furniture.


    9. Contact Us Anytime

    Our customer support team is always ready to help. Whether you need help before making a purchase or require assistance after your purchase, we are just a message or call away.


    Contact Information:

    • Email: info@lahorefurniture.pk
    • Phone: +92-321-7860953